MI-386 Troubleshooting and FAQ

Troubleshooting

If a problem arises, please try the troubleshooting guidelines below. If the problem is not listed,
please contact Mount-It! for additional technical assistance.

Q: The motorized TV mount does not respond to the remote control.

A: Possible reasons caused by TV mount or remote control:

-TV Mount-

• If the unit beeps two times after pressing the movement button the system may be overheating. Allow the unit to cool down and return to room temperature (about 12 minutes).
• The power cord may be loose or unplugged from the outlet or mount. Check the connection to the outlet and mount to ensure the unit has power.

-Remote Control-

• The remote control may be too far and not in range of the mount. The maximum operating range for the remote control is 30 feet (10m).
• The batteries in the remote control may be low or empty. Replace the batteries.
• The remote control may be defective. Check to see if the indicator LED found on the remote lights up when a button is pressed. If the problem persists contact Mount-It! for additional assistance.

Q: The TV mount stops moving during operation and emits a long beep.

A:

• Check to see if a foreign object is impeding the mount from moving. If so, remove the obstruction.
• The weight of TV may exceed the maximum weight limitation of the mounting system. (77lbs)
• The motor may be defective. Reset the system. If the problem persists contact Mount-It! for additional assistance.

Q: The TV mount is making an abnormal noise.

A: Check all power connections and reset the system. If the unit continues to make an abnormal noise, please contact Mount-It! for additional assistance.